Day-to-Day Management Services

LEasing

A top-notch leasing program reduces vacancy rates and minimizes resident turnover. We know our market, respond quickly to inquiries, and do every showing in person. That makes a big difference.

We routinely fill vacancies in days, not weeks or months. We also get loads of referrals via our current residents, and that helps too. 

TENANT SCREENING

All Hands carefully and thoroughly screens its residents. We start by meeting every prospective applicant face-to-face. We've never rented an apartment over the phone, via email, or site unseen, and we never will.

We use TransUnion for credit checks, criminal records, and eviction data, and our accredited user status means we can access this information in an instant. We also personally verify employment, income, and recent rental history. 

We think this level of care pays dividends, as evidenced by the fact that in 7+ years of continuous operations, we have just 1 eviction. 

RENT COLLECTION

We make it easy for residents to pay their rent. Approximately 90% of our resident community uses our fee-free online payment portal, which expedites depositing and automates bookkeeping. Paper checks are also processed quickly, usually within 1 business day. 

Because we cultivate positive and communicative relationships with our residents, late payments are extremely rare. However, when they do occur, we promptly issue the appropriate notices and assess the relevant fees. We then work proactively with the resident to remedy the situation. 

Resident ReLATIONS

We're in the field every weekday and rarely more than 15 minutes away from the buildings we manage. We respond to the vast majority of resident requests in less than 12 hours, and whenever possible, try to completely resolve reported issues the same day. Residents awaiting service are always provided a direct line to their manager, who proactively provides regular progress updates. 

Over the years, this thoughtful approach to resident relationships and service has engendered tremendous amounts of good will, as evidenced by our testimonials, referral rates and net promotor scores. 

MAINTENANCE and Minor Repairs

We take pride in the buildings we manage and maintain them accordingly. 

If we see something that needs to be fixed, we'll fix it. If there's litter on the ground, we'll pick it up. If the landscaper isn't doing his best work, we'll have a chat with him. If a little paint or polish will create value for you, the owner, and enhance the resident experience, we'll propose some work.